Posted by: joannabrandi | January 31, 2010

In the Name of Loyalty

Oh brother. Now I’ve heard everything. Someone please tell me how cutting thousands of jobs at Sam’s Clubs is going to increase customer loyalty?

Looks like a cost cutting effort to me. If someone can shed some light on this please do. Are the employees of the sub-contractor be any more likely to treat the customers better, create a more delightful experience? Perhaps they will get better training – maybe that’s it – sorry I just don’t see how the move is going make customers more loyal. Enlighten me!


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